1. Introduction

SKYSOL respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how SKYSOL collects, uses, stores, processes and shares information when you:

• Visit https://divinebysas.com/
• Search or browse our products
• Create a customer account
• Place or manage an order
• Contact customer support
• Communicate with us through email, forms or WhatsApp
• Subscribe to promotional communications
• Interact with our advertisements, analytics or social-media channels

By using the website or providing your information, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with SKYSOL, we may collect the following information.

Information provided by you

This may include:

• Full name
• Billing and delivery address
• Email address
• Mobile or WhatsApp number
• Account username and password
• Products ordered
• Order instructions
• Support requests and correspondence
• Return, cancellation or refund information
• GST or invoice information, where applicable
• Reviews, feedback or form submissions
• Communication and marketing preferences

Please do not provide unnecessary sensitive personal information through contact forms, product reviews, emails or WhatsApp.

Order and payment information

When you place an order, we may collect transaction-related details such as:

• Order number
• Products purchased
• Price, taxes, discounts and shipping charges
• Payment status
• Payment method
• Transaction or gateway reference
• Refund status

Complete card, UPI or banking credentials are normally processed by the selected payment gateway and are not intended to be stored directly by SKYSOL.

Information collected automatically

When you visit the website, certain technical information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Approximate location based on IP address
• Pages viewed
• Search queries
• Referring website
• Date and time of access
• Cart and checkout activity
• Cookie identifiers
• Website errors and performance information

3. How We Use Personal Information

We may process personal information for lawful business purposes, including to:

• Create and manage customer accounts
• Process, confirm and deliver orders
• Provide invoices and transactional communications
• Verify payments and reduce fraudulent transactions
• Manage cancellations, replacements, returns and refunds
• Respond to questions, complaints or support requests
• Provide product-specific guidance requested by the customer
• Maintain website security and prevent abuse
• Improve website functionality, navigation and product discovery
• Analyse website traffic and customer preferences
• Maintain statutory, tax and accounting records
• Comply with applicable law or lawful requests
• Send offers or marketing communications where permitted
• Protect the rights, property and safety of SKYSOL, its customers and service providers

We do not intend to sell personal information as an independent commercial product.

4. Legal Basis and Consent

Where consent is required, we will seek consent through an appropriate notice, checkbox, form, subscription mechanism or customer action.

You may withdraw consent for optional processing, such as promotional communications, by:

• Using the unsubscribe option in an email
• Updating your account preferences, where available
• Contacting privacy@skysol.in

Withdrawal of consent will not affect processing that was lawfully completed before withdrawal. Certain information may still be processed or retained where required for order fulfilment, legal compliance, fraud prevention, accounting or dispute resolution.

5. Cookies and Similar Technologies

SKYSOL may use cookies, local storage and similar technologies to:

• Keep products in your shopping cart
• Remember account and session preferences
• Support secure login and checkout
• Measure website usage
• Improve website performance
• Understand product and page engagement
• Support advertising or campaign measurement, where enabled

Some cookies are necessary for WooCommerce and the website to operate correctly. Other analytics or advertising cookies should be used subject to the consent mechanism applicable on the website.

You can control cookies through your browser settings. Blocking essential cookies may prevent features such as login, cart management or checkout from working correctly.

6. WooCommerce and WordPress

SKYSOL uses WordPress and WooCommerce to operate its website and online store.

WooCommerce may process customer, account, cart, checkout and order information required to operate the store. WordPress provides privacy tools through which website administrators can designate a privacy-policy page and process eligible personal-data access or erasure requests.

The precise information processed may also depend on the plugins, payment gateways, analytics tools and integrations enabled on the website.

7. Sharing of Information

We may share relevant information only where reasonably necessary with service providers such as:

• Hosting and website infrastructure providers
• Payment gateways and banking partners
• Courier, logistics and fulfilment providers
• Email and communication service providers
• Customer-support platforms
• Analytics and website-performance providers
• Fraud-prevention and cybersecurity providers
• Accounting, tax, legal and professional advisers
• Government, regulatory or law-enforcement authorities where legally required

These parties may receive only the information required to perform their respective services.

For example, a courier provider may receive the customer’s name, delivery address, mobile number and order-shipment details.

8. WhatsApp Communications

SKYSOL may provide product-specific assistance through WhatsApp.

The currently designated contact routes include:

• Divine and Karungali guidance: +91 70326 53763
• Ortho Care guidance: +91 72077 23604
• Adult Wellness guidance: +91 73967 28955

When you initiate a WhatsApp conversation, your mobile number, profile information made available by you and the contents of your communication may be processed by SKYSOL and by WhatsApp under its own terms and privacy practices.

Do not send passwords, payment credentials, medical reports or unnecessary sensitive information through WhatsApp.

9. Marketing Communications

Where permitted, SKYSOL may send information about:

• Product launches
• New collections
• Offers and combo packs
• Educational content
• Cart reminders
• Customer-service updates

You may opt out of promotional emails using the unsubscribe facility or by contacting us. Transactional communications concerning orders, payments, refunds, security or service requests may continue even after you opt out of marketing.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Order fulfilment
• Returns and customer support
• Tax and accounting obligations
• Prevention of fraud or misuse
• Contractual and legal requirements
• Resolution of complaints and disputes
• Enforcement of website terms

Order and invoice records may be retained for the period required under applicable financial, tax and commercial laws.

When information is no longer required, we may delete, anonymise or securely restrict it, subject to technical and legal limitations.

11. Information Security

SKYSOL uses reasonable administrative, technical and organisational safeguards intended to protect personal information.

These may include:

• Restricted administrative access
• Secure hosting controls
• HTTPS encryption
• Account authentication
• Software and plugin updates
• Backup procedures
• Payment-gateway security controls
• Monitoring for suspicious activity

No website, electronic transmission or storage method is completely secure. Therefore, absolute security cannot be guaranteed.

Customers are responsible for keeping account passwords confidential and notifying us promptly of suspected unauthorised access.

12. Your Privacy Rights

Subject to applicable law and verification of your identity, you may request to:

• Obtain information about personal data processed by SKYSOL
• Correct inaccurate or incomplete information
• Update your contact or account details
• Request deletion or erasure of eligible data
• Withdraw consent for optional processing
• Opt out of promotional communications
• Raise a grievance regarding data handling
• Nominate another person to exercise applicable rights where legally available

Some requests may be limited where retention is required for legal compliance, fraud prevention, contractual obligations or dispute resolution.

Send privacy requests to:

Email: privacy@skysol.in

Please include:

• Your full name
• Registered email or mobile number
• Relevant order number, if applicable
• The nature of your request

We may request additional information to verify your identity before acting on the request.

13. Children’s Privacy

SKYSOL’s online purchasing services are intended for adults capable of entering into a valid contract.

We do not knowingly seek to collect children’s personal information for behavioural monitoring or targeted advertising. A parent or lawful guardian who believes that a child has provided personal information without appropriate authorisation may contact privacy@skysol.in.

14. Third-Party Links

The website may contain links to payment providers, social networks, courier services, WhatsApp or other third-party websites.

SKYSOL does not control the independent privacy practices, content or security of those third parties. Customers should review the privacy notices of the relevant external service before supplying information.

15. International Processing

Some hosting, analytics, communication, cloud or technology service providers may process information through infrastructure located outside the customer’s state or outside India.

Where such processing occurs, SKYSOL will seek to use reputable providers and reasonable contractual or technical safeguards, subject to applicable legal requirements.

16. Changes to This Privacy Policy

SKYSOL may update this Privacy Policy when:

• Business operations change
• New website tools are introduced
• Payment or logistics providers change
• Legal or regulatory requirements are updated
• Security or data-handling practices change

The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through the website or an appropriate customer channel.

17. Privacy and Grievance Contact

For questions, corrections, data requests or complaints relating to this policy, contact:

SKYSOL Privacy Team
Email: privacy@skysol.in

Customer Support
Email: support@skysol.in

Grievance Redressal
Email: grievance@skysol.in

Website: https://divinebysas.com/

Business address: [Insert SKYSOL’s complete registered or principal business address before publishing]

SKYSOL will review verified privacy and grievance requests and respond within the period required by applicable law.