Welcome to the SKYSOL FAQ section.
Here you will find answers to common questions about our products, ordering process, payments, shipping, returns, customer support, and shopping experience.
If you need additional assistance, our team is always available to help.
Website: https://divinebysas.com
General Questions About SKYSOL
1. What is SKYSOL?
SKYSOL is an Indian eCommerce platform offering carefully selected products across spiritual lifestyle, wellness, personal care, Ortho Care, ritual essentials, gifting, and lifestyle categories.
Our goal is to make authentic product discovery easier by combining traditional product categories with a modern online shopping experience.
2. Why was SKYSOL created?
SKYSOL was created to help customers access original and meaningful products through a trusted digital platform.
The vision behind SKYSOL is to simplify product selection by providing:
- Clear product information
- Organised categories
- Customer assistance
- Secure online shopping
- Reliable delivery support
3. Who is the founder of SKYSOL?
SKYSOL was founded by RK Reddy, an engineering student with broad marketing experience and an entrepreneurial vision.
His objective is to build a customer-focused platform that helps people discover spiritual, wellness, and lifestyle products with greater confidence.
4. What product categories are available on SKYSOL?
SKYSOL offers products across multiple collections:
Divine Collection
Includes:
- Karungali products
- Rudraksha products
- Spiritual malas
- Bracelets
- Pyrite products
- Vastu-related products
- Ritual essentials
Ortho Care
Includes:
- Wellness oils
- Massage oils
- External-use wellness products
- Supportive lifestyle products
Wellness Collection
Includes:
- Herbal wellness products
- Personal care products
- Lifestyle wellness products
- Everyday self-care products
Product categories may expand as SKYSOL grows.
Product Questions
5. Are SKYSOL products original?
SKYSOL aims to provide customers with authentic and responsibly sourced products.
We focus on:
- Transparent product information
- Responsible product selection
- Customer support
- Quality-focused presentation
Customers should always review product descriptions and available information before purchase.
6. Are spiritual products certified?
Where applicable, product-related certifications, authenticity details, or supporting information provided by suppliers may be displayed on the product page.
For specific products such as Rudraksha or spiritual items, customers can contact our support team for available details.
7. Do spiritual products guarantee results?
SKYSOL provides spiritual and traditional lifestyle products based on cultural and personal preferences.
We do not guarantee supernatural, financial, health, or life-changing outcomes from any spiritual product.
Customers should purchase products according to their personal beliefs and interests.
8. Are wellness products medicines?
No.
SKYSOL wellness products are not intended to replace medical treatment, diagnosis, or professional healthcare advice.
Customers should:
- Read product labels.
- Follow manufacturer instructions.
- Consult healthcare professionals where required.
Ordering Questions
9. How can I place an order on SKYSOL?
You can place an order by:
- Browsing products.
- Selecting your preferred product.
- Adding the item to your cart.
- Proceeding to checkout.
- Providing delivery details.
- Completing payment.
You will receive order confirmation after successful order placement.
10. Do I need an account to place an order?
No.
Customers may be able to complete purchases using guest checkout where enabled.
Creating an account helps you:
- Track orders.
- View previous purchases.
- Manage your details.
- Enjoy a smoother shopping experience.
11. Can I modify my order after placing it?
Order modification depends on the order status.
If your order has not been processed or shipped, contact our support team immediately.
Once dispatched, changes may not be possible.
12. Can I cancel my order?
Cancellation requests may be accepted before order processing or shipment.
Once an order has been dispatched, cancellation may not be possible.
Please refer to our:
Return, Refund & Cancellation Policy
Payment Questions
13. What payment methods are available?
SKYSOL may support payment methods including:
- UPI
- Debit cards
- Credit cards
- Net banking
- Wallets
- Other authorised payment options
Available payment methods will appear during checkout.
14. Is online payment secure?
Yes.
Payments are processed through authorised payment service providers.
SKYSOL does not store complete card details or sensitive banking credentials.
15. What happens if payment fails but money is deducted?
If payment is deducted but your order is not confirmed:
- Wait for the payment gateway confirmation.
- Check your order status.
- Contact SKYSOL support with transaction details.
Our team will help investigate and resolve the issue.
Shipping Questions
16. Does SKYSOL deliver across India?
Yes.
SKYSOL aims to provide delivery support across India through available courier networks.
Delivery availability depends on:
- PIN code serviceability
- Courier availability
- Product requirements
17. How long does delivery take?
Typical delivery timelines:
- Metro cities: 2–5 business days
- Tier 2 and Tier 3 cities: 3–7 business days
- Remote areas: 5–10 business days
Actual delivery time may vary due to operational conditions.
18. How can I track my order?
After shipment, tracking details may be shared through:
- SMS
- Order account section (where available)
You can use the tracking information provided by the courier partner.
19. What if my package arrives damaged?
If your package arrives damaged:
Please contact SKYSOL as soon as possible and share:
- Order number
- Product photographs
- Package photographs
- Delivery details
Our team will review the issue and assist you.
Returns and Refund Questions
20. Does SKYSOL accept returns?
Returns may be accepted for eligible products according to our Return, Refund & Cancellation Policy.
Products should generally:
- Be unused where applicable.
- Include original packaging.
- Meet return conditions.
21. Are all products returnable?
No.
Certain products may not be eligible for return due to:
- Hygiene reasons
- Product category restrictions
- Opened packaging
- Usage-related concerns
Please review the Return Policy before purchase.
22. How long does a refund take?
Once an approved refund is processed, the time taken depends on:
- Payment method
- Bank processing
- Payment gateway timelines
The amount is normally returned through the original payment method.
Customer Support Questions
23. How can I contact SKYSOL?
You can contact us through:
General Enquiries
Customer Support
Orders
Returns
Privacy
Grievance
24. Can I contact SKYSOL through WhatsApp?
Yes.
Divine Collection
(Karungali, Rudraksha & Spiritual Products)
📱 +91 70326 53763
Ortho Care Products
📱 +91 72077 23604
Adult Wellness Products
📱 +91 73967 28955
25. How can I provide feedback about SKYSOL?
We welcome customer feedback.
You can share:
- Product reviews
- Suggestions
- Service feedback
- Improvement ideas
through our website, email, or customer support channels.
Website & Privacy Questions
26. Does SKYSOL protect customer information?
Yes.
SKYSOL follows reasonable security practices to protect customer information.
For complete details, please review our:
Privacy Policy
27. Does SKYSOL use cookies?
Yes.
Cookies may be used to:
- Improve website functionality.
- Remember preferences.
- Support shopping cart operations.
- Analyse website performance.
Please review our:
Cookie Policy
28. Is my personal information shared with others?
SKYSOL does not sell customer personal information.
Information may be shared only with necessary service providers such as:
- Payment gateways
- Courier partners
- Hosting providers
- Technology service providers
as required to operate our services.
Contact SKYSOL
SKYSOL
Website:
Email: