At SKYSOL, customer satisfaction is important to us. We strive to ensure that every order reaches you in good condition and as described. This Return, Refund & Cancellation Policy explains the conditions under which returns, replacements, cancellations and refunds are handled for purchases made through https://divinebysas.com.
By placing an order on our website, you agree to the terms of this policy.
1. Scope of This Policy
This policy applies to all purchases made through https://divinebysas.com.
It explains:
- Order cancellations
- Return eligibility
- Replacement requests
- Refund processing
- Damaged or incorrect products
- Non-returnable items
- Customer responsibilities
This policy should be read together with our:
- Privacy Policy
- Terms & Conditions
- Shipping & Delivery Policy
2. Order Cancellation
Before Shipment
Customers may request cancellation before an order has been packed or dispatched.
If the cancellation request is approved:
- The order will be cancelled.
- Any eligible payment received will be refunded to the original payment method.
After Shipment
Once an order has been dispatched, it generally cannot be cancelled.
Customers may instead request a return where the product qualifies under this policy.
Orders Cancelled by SKYSOL
SKYSOL reserves the right to cancel an order due to reasons including but not limited to:
- Product unavailable
- Pricing errors
- Duplicate orders
- Suspected fraudulent activity
- Payment verification failure
- Incorrect delivery address
- Regulatory or legal restrictions
- Operational limitations
Where payment has already been received, eligible refunds will be processed to the original payment method.
3. Return Eligibility
Customers may request a return where applicable if:
- The wrong product was delivered.
- The product was damaged during transit.
- The product received is substantially different from what was ordered.
- The product has manufacturing defects (where applicable).
- The product qualifies under the applicable return category.
To be eligible, products should generally:
- Be unused wherever applicable.
- Be returned with original packaging.
- Include all accessories, manuals and free items.
- Be returned in the condition received.
Approval of a return request remains subject to verification by SKYSOL.
4. Non-Returnable Products
For hygiene, safety, quality-control or regulatory reasons, certain products may not be eligible for return once delivered.
These may include, where applicable:
- Opened herbal wellness products
- Personal care products that have been opened
- Oils that have been opened or used
- Consumable products after seal opening
- Gift cards
- Digital products
- Downloadable products
- Products damaged due to misuse
- Items specifically marked as non-returnable on the product page
Where a manufacturing defect or shipping damage exists, customers should contact us for review.
5. Damaged, Incorrect or Missing Products
If you receive:
- A damaged product
- A defective product
- An incorrect item
- A package with missing items
Please notify SKYSOL as soon as reasonably possible after delivery.
To help us investigate your request, we may ask you to provide:
- Order number
- Product photographs
- Packaging photographs
- Shipping label photograph
- Short description of the issue
- Unboxing video, where available
Providing complete information helps us process requests more efficiently.
6. Return Request Process
Customers can request a return by contacting:
Email: returns@skysol.in
Please include:
- Order number
- Customer name
- Registered email address
- Mobile number
- Product name
- Reason for return
- Supporting photographs (where applicable)
Our support team will review the request and provide further instructions if the return is approved.
Customers should not return products without prior confirmation from SKYSOL.
7. Product Inspection
Returned products may be inspected before a replacement or refund is approved.
During inspection, we may verify:
- Product condition
- Packaging condition
- Accessories
- Manufacturing defects
- Transit damage
- Evidence of use
- Return eligibility
The inspection outcome will determine whether a return, replacement or refund request is approved.
8. Replacement Policy
Where eligible, SKYSOL may offer a replacement instead of a refund.
Replacement may be available when:
- Incorrect product delivered
- Transit damage
- Manufacturing defect
- Missing components
- Eligible quality issue
Replacement availability depends on stock availability.
If the product is unavailable, an alternative resolution may be offered.
9. Refund Policy
Once an approved return has been received and successfully inspected, eligible refunds will normally be processed using the original payment method wherever practical.
Refund timelines may vary depending on:
- Payment provider
- Bank processing
- UPI provider
- Credit card issuer
- Wallet provider
Actual credit timelines are controlled by the respective financial institutions.
Shipping charges, taxes or other charges may be treated according to applicable law and the specific circumstances of the order.
10. Failed Deliveries
Orders may be returned to SKYSOL if:
- Delivery attempts are unsuccessful.
- The customer is unavailable.
- Incorrect address is provided.
- Delivery is refused.
- Courier partner cannot complete delivery.
In such cases, SKYSOL may contact the customer to determine the appropriate next steps.
Additional shipping charges may apply where a re-dispatch is requested.
11. Customer Responsibilities
Customers are requested to:
- Review product information before ordering.
- Provide accurate delivery details.
- Inspect the package upon delivery.
- Report issues promptly.
- Preserve original packaging where possible until the order has been checked.
- Follow return instructions provided by SKYSOL.
Failure to comply with these requirements may affect return eligibility.
12. Situations Where Refunds May Not Be Approved
Refund requests may be declined where:
- Product has been used beyond reasonable inspection.
- Product has been intentionally damaged.
- Original packaging is unavailable without reasonable explanation.
- Returned product differs from the supplied item.
- Return request does not satisfy this policy.
- Evidence of misuse or tampering is identified.
Each request is reviewed individually.
13. Promotional Products and Combo Offers
Where products are purchased as part of:
- Combo offers
- Promotional bundles
- Free gift campaigns
- Special discounts
Returns and refunds may require the complete promotional package to be returned where applicable.
If only part of a promotional package is returned, refund eligibility may be affected.
14. Force Majeure
Return, replacement or refund processing may be delayed due to circumstances beyond reasonable control, including:
- Natural disasters
- Floods
- Fire
- Government restrictions
- Public emergencies
- Transport disruption
- Internet outages
- Labour disputes
- Courier delays
SKYSOL will make reasonable efforts to keep customers informed where significant delays occur.
15. Changes to This Policy
SKYSOL reserves the right to modify this Return, Refund & Cancellation Policy at any time.
Updated versions will be published on this page with the revised effective date.
Customers are encouraged to review this policy periodically before placing an order.
16. Contact Us
For any questions regarding returns, cancellations or refunds, please contact us.
SKYSOL
Website
https://divinebysas.com
Returns & Refunds
Orders
Customer Support
Customer Care
Sales
Billing
Privacy
Grievance
WhatsApp Support
Divine Collection
📱 +91 70326 53763
Ortho Care
📱 +91 72077 23604
Adult Wellness
📱 +91 73967 28955
Business Address
SKYSOL
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