Welcome to the SKYSOL Order Support page. We are committed to providing timely assistance regarding your orders, payments, shipping, returns, and other order-related queries. If you require support before or after placing an order, our customer support team is here to help.
1. Order Assistance
Customers may contact SKYSOL for assistance with:
- Order confirmation
- Payment-related queries
- Product availability
- Shipping status
- Delivery issues
- Order modifications (before dispatch)
- Product information
- Return or refund requests
- Damaged or incorrect product received
- General order enquiries
2. Before Placing an Order
If you have questions before purchasing a product, you may contact us for assistance regarding:
- Product specifications
- Product usage information
- Category recommendations
- Pricing information
- Stock availability
- Delivery locations
- Bulk order enquiries
Our team will make reasonable efforts to provide accurate and up-to-date information.
3. After Placing an Order
Once your order has been placed, you may contact us regarding:
- Order confirmation
- Payment verification
- Shipping updates
- Tracking information
- Delivery concerns
- Address correction (before dispatch, where possible)
Please provide your Order ID while contacting our support team.
4. Order Modifications
If your order has not yet been processed or dispatched, you may request changes such as:
- Shipping address correction
- Contact number update
- Order cancellation (subject to processing status)
Once an order has been dispatched, modifications may no longer be possible.
5. Order Cancellation
Cancellation requests are accepted only before the order enters the shipping process.
After dispatch, cancellation requests will be handled in accordance with our Return, Refund & Cancellation Policy.
6. Shipping Assistance
For shipping-related enquiries, customers may contact us regarding:
- Expected delivery timelines
- Courier information
- Shipment delays
- Tracking assistance
- Delivery confirmation
Delivery timelines may vary depending on the destination, courier availability, public holidays, weather conditions, or other operational factors.
7. Damaged or Incorrect Products
If you receive:
- A damaged product
- An incorrect item
- Missing items
- Packaging issues
Please contact us as soon as reasonably possible after delivery with:
- Order Number
- Photographs of the package
- Photographs of the product
- Brief description of the issue
Our support team will review the request in accordance with our published policies.
8. Product Guidance
Certain product categories may require additional guidance before purchase.
For faster assistance, please contact the relevant WhatsApp support channel.
Divine Products
Karungali Mala, Rudraksha, Bracelets and Spiritual Products
WhatsApp:
Ortho Care Products
Pain Relief Oils and External Wellness Products
WhatsApp:
Adult Wellness Products
Private and Confidential Assistance
WhatsApp:
9. Email Support
For general order-related assistance, please contact:
Customer Support
Sales Enquiries
Returns & Refunds
Grievance Officer
10. Business Hours
Customer Support Hours
Monday – Saturday
9:30 AM – 6:30 PM (IST)
Sunday
Closed
Enquiries submitted outside business hours will be responded to during the next working day.
11. Response Time
Our typical response times are:
- General enquiries: Within 1–2 business days
- Order support: Within 1 business day
- Shipping enquiries: Within 1–2 business days
- Return requests: As per our Return & Refund Policy
- Grievance matters: As per our Grievance Redressal Policy
Response times may vary during public holidays, promotional periods, or unusually high enquiry volumes.
12. Customer Responsibilities
To help us resolve your enquiry efficiently, please provide:
- Full Name
- Registered Email Address
- Mobile Number
- Order Number
- Product Name
- Description of your enquiry
- Relevant photographs (if applicable)
Incomplete information may delay the resolution process.
13. Related Policies
For additional information, please review:
- Privacy Policy
- Terms & Conditions
- Shipping Policy
- Return, Refund & Cancellation Policy
- Disclaimer
- Grievance Redressal Policy
14. Changes to this Page
SKYSOL may update this Order Support page from time to time to reflect operational improvements, policy changes, or customer service enhancements. The latest version will always be available on this page.
Contact SKYSOL
Website: https://divinebysas.com
Customer Support: support@skysol.in
Sales: sales@skysol.in
Grievance Officer: grievance@skysol.in
Business Hours: Monday – Saturday, 9:30 AM – 6:30 PM (IST)