1. Introduction

SKYSOL respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how SKYSOL collects, uses, stores, processes and shares information when you:

Visit https://divinebysas.com/
Search or browse our products
Create a customer account
Place or manage an order
Contact customer support
Communicate with us through email, forms or WhatsApp
Subscribe to promotional communications
Interact with our advertisements, analytics or social-media channels

By using the website or providing your information, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with SKYSOL, we may collect the following information.

Information provided by you

This may include:

Full name
Billing and delivery address
Email address
Mobile or WhatsApp number
Account username and password
Products ordered
Order instructions
Support requests and correspondence
Return, cancellation or refund information
GST or invoice information, where applicable
Reviews, feedback or form submissions
Communication and marketing preferences

Please do not provide unnecessary sensitive personal information through contact forms, product reviews, emails or WhatsApp.

Order and payment information

When you place an order, we may collect transaction-related details such as:

Order number
Products purchased
Price, taxes, discounts and shipping charges
Payment status
Payment method
Transaction or gateway reference
Refund status

Complete card, UPI or banking credentials are normally processed by the selected payment gateway and are not intended to be stored directly by SKYSOL.

Information collected automatically

When you visit the website, certain technical information may be collected automatically, including:

IP address
Browser and device type
Operating system
Approximate location based on IP address
Pages viewed
Search queries
Referring website
Date and time of access
Cart and checkout activity
Cookie identifiers
Website errors and performance information
3. How We Use Personal Information

We may process personal information for lawful business purposes, including to:

Create and manage customer accounts
Process, confirm and deliver orders
Provide invoices and transactional communications
Verify payments and reduce fraudulent transactions
Manage cancellations, replacements, returns and refunds
Respond to questions, complaints or support requests
Provide product-specific guidance requested by the customer
Maintain website security and prevent abuse
Improve website functionality, navigation and product discovery
Analyse website traffic and customer preferences
Maintain statutory, tax and accounting records
Comply with applicable law or lawful requests
Send offers or marketing communications where permitted
Protect the rights, property and safety of SKYSOL, its customers and service providers

We do not intend to sell personal information as an independent commercial product.

4. Legal Basis and Consent

Where consent is required, we will seek consent through an appropriate notice, checkbox, form, subscription mechanism or customer action.

You may withdraw consent for optional processing, such as promotional communications, by:

Using the unsubscribe option in an email
Updating your account preferences, where available
Contacting privacy@skysol.in

Withdrawal of consent will not affect processing that was lawfully completed before withdrawal. Certain information may still be processed or retained where required for order fulfilment, legal compliance, fraud prevention, accounting or dispute resolution.

5. Cookies and Similar Technologies

SKYSOL may use cookies, local storage and similar technologies to:

Keep products in your shopping cart
Remember account and session preferences
Support secure login and checkout
Measure website usage
Improve website performance
Understand product and page engagement
Support advertising or campaign measurement, where enabled

Some cookies are necessary for WooCommerce and the website to operate correctly. Other analytics or advertising cookies should be used subject to the consent mechanism applicable on the website.

You can control cookies through your browser settings. Blocking essential cookies may prevent features such as login, cart management or checkout from working correctly.

6. WooCommerce and WordPress

SKYSOL uses WordPress and WooCommerce to operate its website and online store.

WooCommerce may process customer, account, cart, checkout and order information required to operate the store. WordPress provides privacy tools through which website administrators can designate a privacy-policy page and process eligible personal-data access or erasure requests.

The precise information processed may also depend on the plugins, payment gateways, analytics tools and integrations enabled on the website.

7. Sharing of Information

We may share relevant information only where reasonably necessary with service providers such as:

Hosting and website infrastructure providers
Payment gateways and banking partners
Courier, logistics and fulfilment providers
Email and communication service providers
Customer-support platforms
Analytics and website-performance providers
Fraud-prevention and cybersecurity providers
Accounting, tax, legal and professional advisers
Government, regulatory or law-enforcement authorities where legally required

These parties may receive only the information required to perform their respective services.

For example, a courier provider may receive the customer’s name, delivery address, mobile number and order-shipment details.

8. WhatsApp Communications

SKYSOL may provide product-specific assistance through WhatsApp.

The currently designated contact routes include:

Divine and Karungali guidance: +91 70326 53763
Ortho Care guidance: +91 72077 23604
Adult Wellness guidance: +91 73967 28955

When you initiate a WhatsApp conversation, your mobile number, profile information made available by you and the contents of your communication may be processed by SKYSOL and by WhatsApp under its own terms and privacy practices.

Do not send passwords, payment credentials, medical reports or unnecessary sensitive information through WhatsApp.

9. Marketing Communications

Where permitted, SKYSOL may send information about:

Product launches
New collections
Offers and combo packs
Educational content
Cart reminders
Customer-service updates

You may opt out of promotional emails using the unsubscribe facility or by contacting us. Transactional communications concerning orders, payments, refunds, security or service requests may continue even after you opt out of marketing.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

Order fulfilment
Returns and customer support
Tax and accounting obligations
Prevention of fraud or misuse
Contractual and legal requirements
Resolution of complaints and disputes
Enforcement of website terms

Order and invoice records may be retained for the period required under applicable financial, tax and commercial laws.

When information is no longer required, we may delete, anonymise or securely restrict it, subject to technical and legal limitations.

11. Information Security

SKYSOL uses reasonable administrative, technical and organisational safeguards intended to protect personal information.

These may include:

Restricted administrative access
Secure hosting controls
HTTPS encryption
Account authentication
Software and plugin updates
Backup procedures
Payment-gateway security controls
Monitoring for suspicious activity

No website, electronic transmission or storage method is completely secure. Therefore, absolute security cannot be guaranteed.

Customers are responsible for keeping account passwords confidential and notifying us promptly of suspected unauthorised access.

12. Your Privacy Rights

Subject to applicable law and verification of your identity, you may request to:

Obtain information about personal data processed by SKYSOL
Correct inaccurate or incomplete information
Update your contact or account details
Request deletion or erasure of eligible data
Withdraw consent for optional processing
Opt out of promotional communications
Raise a grievance regarding data handling
Nominate another person to exercise applicable rights where legally available

Some requests may be limited where retention is required for legal compliance, fraud prevention, contractual obligations or dispute resolution.

Send privacy requests to:

Email: privacy@skysol.in

Please include:

Your full name
Registered email or mobile number
Relevant order number, if applicable
The nature of your request

We may request additional information to verify your identity before acting on the request.

13. Children’s Privacy

SKYSOL’s online purchasing services are intended for adults capable of entering into a valid contract.

We do not knowingly seek to collect children’s personal information for behavioural monitoring or targeted advertising. A parent or lawful guardian who believes that a child has provided personal information without appropriate authorisation may contact privacy@skysol.in.

14. Third-Party Links

The website may contain links to payment providers, social networks, courier services, WhatsApp or other third-party websites.

SKYSOL does not control the independent privacy practices, content or security of those third parties. Customers should review the privacy notices of the relevant external service before supplying information.

15. International Processing

Some hosting, analytics, communication, cloud or technology service providers may process information through infrastructure located outside the customer’s state or outside India.

Where such processing occurs, SKYSOL will seek to use reputable providers and reasonable contractual or technical safeguards, subject to applicable legal requirements.

16. Changes to This Privacy Policy

SKYSOL may update this Privacy Policy when:

Business operations change
New website tools are introduced
Payment or logistics providers change
Legal or regulatory requirements are updated
Security or data-handling practices change

The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through the website or an appropriate customer channel.

17. Privacy and Grievance Contact

For questions, corrections, data requests or complaints relating to this policy, contact:

SKYSOL Privacy Team
Email: privacy@skysol.in

Customer Support
Email: support@skysol.in

Grievance Redressal
Email: grievance@skysol.in

Website: https://divinebysas.com/

Business address: [Insert SKYSOL’s complete registered or principal business address before publishing]

SKYSOL will review verified privacy and grievance requests and respond within the period required by applicable law.