Welcome to the SKYSOL Returns Support page.

At SKYSOL, we aim to ensure a smooth and transparent customer experience. If you need assistance regarding product returns, replacements, refunds, damaged products, incorrect deliveries, or any return-related concern, our support team is available to guide you through the process.

This page provides assistance related to returns. For complete terms and conditions, please refer to our Return, Refund & Cancellation Policy.

1. Return Assistance

Customers may contact SKYSOL Returns Support for assistance with:

  • Return eligibility queries
  • Replacement requests
  • Damaged product complaints
  • Wrong product received
  • Missing items in an order
  • Product quality concerns
  • Refund status enquiries
  • Cancellation-related concerns

2. Before Requesting a Return

Before submitting a return request, please ensure:

  • The product was purchased through the official SKYSOL website.
  • The request is submitted within the applicable return period.
  • The product is unused and maintained in its original condition wherever applicable.
  • Original packaging, accessories, labels and invoices are available.

Return eligibility may vary depending on product category and applicable hygiene, safety and product-use considerations.

3. How to Request a Return

To request a return, customers should provide:

  • Full Name
  • Registered mobile number
  • Email address
  • Order ID
  • Product name
  • Reason for return
  • Images or videos of the product/package (if required)

Our team will review the request and provide further instructions.

4. Damaged Product Received

If your order arrives damaged, please contact SKYSOL as soon as possible after delivery.

Please share:

  • Order number
  • Images of the outer package
  • Images of the product
  • Description of the issue

This helps our team verify the concern and process the request efficiently.

5. Incorrect Product Received

If you receive a product different from your order, please notify us immediately.

Please provide:

  • Order confirmation details
  • Product photographs
  • Invoice copy
  • Description of the mismatch

After verification, SKYSOL will assist with the appropriate resolution.

6. Replacement Support

Replacement may be considered in cases such as:

  • Wrong product delivered
  • Damaged product received during transit
  • Manufacturing or packaging issues identified after review

Replacement approval is subject to verification and availability of the product.

7. Refund Assistance

For approved refunds:

  • Refund processing will begin after return verification where applicable.
  • Refund timelines may depend on payment method, bank processing and payment gateway procedures.
  • Customers will receive communication regarding refund status.

For complete refund terms, refer to:

Return, Refund & Cancellation Policy

8. Products That May Have Special Return Conditions

Certain categories may have specific return requirements due to product nature, hygiene, safety or usage considerations.

These may include:

  • Personal wellness products
  • Herbal products
  • Oils and consumable-related products
  • Opened or used products
  • Products damaged after delivery due to customer handling

Please review the applicable product information and return policy before purchase.

9. Return Request Timeline

Customers are encouraged to raise return-related concerns promptly after receiving the order.

Requests submitted after the applicable timeline may not be eligible for return or replacement.

10. Return Shipping

Depending on the reason for return:

  • Return shipping arrangements may vary.
  • Customers may be required to provide necessary details for verification.
  • Additional instructions will be shared by the SKYSOL support team.

11. Contact Returns Support

For return-related assistance:

Returns Department

Email:

returns@skysol.in

Customer Support

Email:

support@skysol.in

WhatsApp Assistance

For faster assistance:

Divine Products
Karungali Mala, Rudraksha, Bracelets and Spiritual Products

https://wa.me/917032653763

Ortho Care Products

Pain Relief Oils and External Wellness Products

https://wa.me/917207723604

Adult Wellness Products

Private and Confidential Assistance

https://wa.me/917396728955

12. Customer Responsibility

To ensure faster resolution, customers should:

  • Provide accurate order information.
  • Keep the original packaging until the issue is resolved.
  • Avoid using products intended for return unless instructed otherwise.
  • Share clear photographs/videos when requested.

13. Related Policies

Customers may also refer to:

  • Return, Refund & Cancellation Policy
  • Shipping & Delivery Policy
  • Terms & Conditions
  • Privacy Policy
  • Disclaimer
  • Grievance Redressal Policy

14. Updates to Returns Support

SKYSOL may update this Returns Support page periodically to improve customer assistance, operational processes and service experience.

The latest version will always be available on this page.

Contact SKYSOL

Website:
https://divinebysas.com

Returns Support:
returns@skysol.in

Customer Support:
support@skysol.in

Business Hours:

Monday – Saturday
9:30 AM – 6:30 PM IST

Sunday – Closed

Scroll to Top